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What if I receive the wrong item?
We apologize if we have shipped you an incorrect item from Farberwarecookware.com. Please follow one of the two options below:
- Please SUBMIT A QUESTION to us and we will research your order issue to determine if you need to ship the item back and place another order for you. Please provide your order number and the incorrect item sent when submitting your email to us.
- You can call our Consumer Relations Department at (800) 809-7166 for assistance. Please provide your order number and the incorrect item number sent when contacting us.
You may contact us by telephone Monday through Friday, 7:30 am to 4:00 pm PST (Pacific Standard Time) excluding holidays.